FAQS

ORDERING

Is there a minimum order?

No, you can order as little as 1 bottle! There is a delivery charge for orders under €50 (see Delivery section below)

Bottles                            Pick us From ACS                   Door to Door
    1                                              € 2                                            € 4
2 or 3                                         € 3                                            € 5
   4                                              € 4                                            € 6
5 and above                            free                                           free

 

When will my order be confirmed and my card charged?

You will first receive an automatic order acknowledgement email. When we have finished processing your order, we send you a second email. We only charge your card when your order is confirmed.

 

Can I change or cancel my order before it’s despatched?

If you want to change or cancel your order please contact us as soon as possible.

 

Do you give a discount for large orders?

We are a wholesaler and always welcome large orders! We would be very happy to give discounts for special orders. Don’t be shy – give us a call!

 

 

DELIVERY

What is the delivery charge?

Delivery to all towns is free when you spend €50. Orders by 12pm are usually delivered the next working day in Nicosia and within 48 hours to other towns. We will confirm to you by email your delivery date once your order is processed. Please contact us if you have any queries regarding deliveries and see link here.

 

Can I collect my order from you?

Yes from our shop, address, working hours Monday to Saturday 9.00-20.00.

What is the cut-off time to get my wine delivered tomorrow?

All orders received Monday to Friday by 12pm will usually be delivered the following day in Nicosia and within 48 hrs, except Sundays and during very busy periods. Please contact us for an ETA.

 

Do you offer same day delivery?

Only for Nicosia postcodes deliveries and subject to availability. We need to receive your order by 10am.

 

Do you offer Saturday delivery?

Yes!

 

Can I find out at what time my order will be delivered?

Yes our.

 

What if I am not at home, can you leave my delivery somewhere safe?

Yes but at your own risk. Please leave instructions of where we can leave your wines in the order notes’ section.

 

Will my wine arrive in its original packaging?

If you order an unmixed case, it should come in its original box. For mixed cases, the wines will be delivered in our boxes.

 

How can I track my order?

Please get in touch with us.

 

My order has not arrived. What should I do?

Please contact us as soon as possible and we will find out where your order is.

 

You tried to deliver but I was out. How do I rearrange delivery?

We will get in with you by phone.

 

My order arrived damaged. What do I do?

Contact us immediately so we can arrange a refund for you or resend the order.

 

Wine was missing from my order or the wrong wine was delivered. What can I do?

Contact us immediately so we can arrange a refund for the missing bottles or resend the correct wine.

 

 

RETURNS & CORKED WINE

My wine is faulty, what shall I do?

Please contact our Customer Service team so we can discuss it.

 

Do you offer sale or returns?

We generally do not offer sale or returns but please contact us to discuss further.

 

BROKING WINES

Do you offer returns/refunds?

You accept that these wines may be subject to normal wear and tear associated with the nature of these wines. As such the wine we sell to you will be of condition to be expected in view of its age and provenance and we will not be responsible for minor defects or imperfections or any condition resulting from nature or age of the wine. We cannot warrant any provenance any information given to us by third party suppliers.

 

GIFTS & VOUCHERS

Can I add a message to my order? Will the price be shown?

If you want to send your order as a gift, please write it in the order notes’ box. If you would like to add a message, please leave it in the order notes’ box and it will be written on to a card and included with the delivery. The order will be despatched with a delivery note but no prices will be shown.

 

Can my wine be in gift packs?

Yes you can choose packing feature in the packaging section.

 

How do I send multiple gifts to different addresses?

You’ll need to place one order per delivery. The first delivery is free of charge, the subsequent ones are chargeable at cost (unless they individually meet the minimum order requirements). Alternatively come in touch with us.